Frequently Asked Questions

1. How can I place an order on your website?
Placing an order on our website is easy! Simply browse our product categories, select the items you need, and add them to your cart. Then proceed to the checkout page to enter your shipping and payment information to complete the order.

2. What payment methods do you accept?
We accept a variety of payment methods, including major Credit Cards (Visa and Mastercard), Debit Cards (Visa Electron and Maestro), Apple Pay, Samsung Pay, SnapScan, Instant EFT, Zapper and more. Simply choose the option that is most convenient for you during the checkout process.

3. What are your shipping options and delivery times?
We offer reliable shipping to ensure your products are delivered safely and efficiently. Within Gauteng Province, we offer Standard Shipping of R200 on orders below R3000, and Free Shipping on orders over R3000. For all other Provinces, We offer delivery through a 3rd Party Courier Service - The fee will depend on the weight, dimensions and delivery location. Our delivery times typically range from 5 to 7 working days. 

*Please note that longer delivery times may apply depending on product availablity - We will always keep you updated though.

4. Do you offer Nationwide shipping through your Online Store?
Not just yet, but we're working on it. Customers can currently only checkout online for deliveries within Gauteng Province. HOWEVER, YOU CAN STILL ORDER IF YOU ARE NOT IN GAUTENG! We kindly ask that should you wish to place an order for delivery outside of Gauteng Province, that you make use of one of the following channels:  

  1. Contact us via email at eidan@afriplastic.co.za, or send a Whatsapp to 071 656 5893 with your order.
     
  2. Use our live chat function found on our website.

  3. Complete the following form:
    https://afriplastic.co.za/pages/ordering-outside-gauteng-click-here
We will then send you a quotation, including the delivery fee to your location.


5. Can I track my order?
Yes of course! Once your order has been placed, you will receive an order confirmation email stating your order number. Should you wish to get an update on the status of your order, please send us a Whatsapp (on +27716565893), Email (at eidan@afriplastic.co.za), or make use of our live chat function and we will provide you with an update promptly. You can also make use of the live chat function on our website to chat with us in real time.   

6. What is your return and refund policy?
We have a hassle-free return and refund policy. If you are not satisfied with your purchase, just shoot us an email or Whatsapp and we'll assist you with the return process, subject to our terms and conditions as well as returns and refunds policies - https://afriplastic.co.za/policies/refund-policy 

7. Are there any minimum order quantities?
Yes. MOQs (Minimum Order Quantities) have already been applied to each product and are stated alongside the product description (For example, where product description says pack of 6 this means that the MOQ is 6 - the price you see already takes into account the MOQ so there is nothing more for you to do than click and purchase). It's important to note, though, that we do have lower-than-usual MOQs, allowing you to access wholesale prices even for smaller orders.

8. Can I request samples of your products?
You sure can! We understand the importance of product quality and compatibility. We offer sample requests for select products. Please contact our customer support team via Whatsapp (+27716565893), and someone will guide you through the sample request process - Please note that if samples are requested, there may be a fee involved, depending on the product and location.

9. Do you offer bulk discounts for larger orders?
Yes. As a wholesaler, the nature of our business is to offer products in bulk at the lowest possible prices - If you believe your order should attract a further bulk discount - please reach out to us via phone, email or WhatsApp in order to assess the viability of your request.

10. Can I request custom or personalized plastic products?
Should you have requests for custom or personalized plastic products, please reach out to us via email, phone or Whatsapp and we will do everything in our power to try and accommodate your request.

11. How can I contact your customer support team?
You can reach us via email, phone or Whatsapp, details of which can be found here. Or you can make use of our live chat function on our website. 

12. Are there any special promotions or discounts currently available?
Yes! We frequently run special promotions and discounts on select products. To stay updated on our latest offers, sign up for our newsletter or follow us on social media. Don't miss out on the opportunity to save on your favorite products!